Legal Policies

Privacy Policy

At LUMEE, we take your privacy seriously. We collect personal information (such as your name, email, and shipping address) only to fulfill your orders and provide a personalized shopping experience. We do not sell or share your data with third parties without your explicit consent. Your payment information is securely processed by trusted payment gateways.

Terms of Service

By using this website, you agree to comply with our terms and conditions. The content of the pages of this website is for your general information and use only. It is subject to change without notice. All products sold are for personal use and not for resale.

Shipping Policy

We offer FREE shipping on all orders above ₹499 within India. Orders are typically processed within 1-2 business days. Delivery times vary depending on your location, but most orders are delivered within 3-7 business days. You will receive a tracking link via email once your order is dispatched.

Refund & Returns Policy

Due to the nature of cosmetic products, we do not accept returns or exchanges for opened or used items. If you receive a damaged or incorrect product, please contact our support team at support@thelumee.in within 48 hours of delivery with photographic evidence. Approved refunds will be processed back to the original method of payment within 5-7 business days.